Looking for a fast, safe, and beginner-friendly way to buy Bitcoin or Ethereum with your credit card or bank account? Coinmama is a well-established, non-custodial crypto broker that lets you instantly purchase top cryptocurrencies and receive them directly to your wallet. No complex exchange, no trading charts, and no need to leave your coins on a platform.
In this detailed Coinmama review, we’ll explore everything you need to know before using the platform:
- How it works
- Supported payment methods
- Fees & limits
- Security measures
- Available coins
- Pros & cons
- Affiliate program
Whether you’re a complete beginner or just want a quick way to buy crypto without hassle, this guide will help you decide if Coinmama is the right choice for you.
What Is Coinmama and How It Works?
Coinmama is a non-custodial cryptocurrency broker that specializes in simple and instant crypto purchases using fiat currencies (like USD, EUR, GBP). Unlike traditional trading platforms or exchanges, Coinmama does not hold your funds or crypto; everything you buy is sent directly to your wallet.
Founded in 2013 in Israel, now headquartered in Ireland and Slovakia, Coinmama is operated by New Bit Ventures Ltd and has served over 3.4 million users across 190+ countries.
Key Facts About Coinmama
| Feature | Details |
|---|---|
| Company Name | New Bit Ventures Ltd |
| Founded | 2013 |
| Headquarters | Ireland (global), Slovakia (EU office) |
| Regulation | Registered with FinCEN as an MSB (Money Services Business) |
| Type | Non-custodial broker (not an exchange) |
| Users | 3.4 million+ |
| Supported Countries | 190+ |
| Fiat Currencies Accepted | USD, EUR, GBP, AUD, CAD, and more |
| Payment Methods | Credit card, debit card, SEPA, SWIFT, Apple Pay |
| Crypto Delivery | Direct to your external wallet (non-custodial) |
How Coinmama Differs from Traditional Crypto Exchanges
- No Wallet Required on Platform: You must have your crypto wallet, because Coinmama does not store crypto for you. This enhances security and privacy.
- Buy Only (Mostly): Unlike trading exchanges like Binance or Kraken, Coinmama is not meant for active trading. It’s for one-time or recurring purchases.
- Instant Purchases: You don’t need to deposit funds first – just enter your wallet address, verify your identity, and pay.
- Higher Privacy & Control: Since they don’t hold your crypto or fiat funds, you’re always in control of your assets.
Use Case Example
Let’s say you’re new to Bitcoin and just want to buy $100 worth of BTC with your Visa card. With Coinmama:
- You sign up and verify your ID.
- You enter your wallet address.
- You choose $100 BTC and pay with your card.
- Within 10–30 minutes, your BTC arrives directly in your wallet.
No need to navigate trading interfaces or wait for deposits to clear.
Things You Cannot Do on Coinmama
- Trade crypto-to-crypto (e.g., BTC to ETH)
- Store your crypto on Coinmama (they don’t provide wallets)
- Set limit orders or advanced trading tools
That’s intentional — Coinmama keeps it simple for buyers who want speed and security, not complex tools.
Supported Cryptocurrencies on Coinmama
Coinmama offers a curated selection of popular cryptocurrencies, making it simple for users to buy and sell leading digital assets without navigating complex trading platforms. While it doesn’t offer hundreds of coins like some larger exchanges, it focuses on the most trusted and widely-used coins in the market — ideal for beginners and long-term investors.
Currently Supported Coins
- Bitcoin (BTC) – The original and most valuable cryptocurrency.
- Ethereum (ETH) – A leading smart contract platform and #2 by market cap.
- Cardano (ADA) – An energy-efficient blockchain focused on scalability and sustainability.
- Litecoin (LTC) – A faster and lighter version of Bitcoin, used for daily payments.
- Ripple (XRP) – Known for fast, low-fee cross-border payments (availability depends on region).
- Bitcoin Cash (BCH) – A peer-to-peer electronic cash system forked from Bitcoin.
- Ethereum Classic (ETC) – The original Ethereum chain.
- Qtum (QTUM) – A hybrid blockchain combining Bitcoin’s security with Ethereum’s smart contracts.
Note: Coinmama regularly updates its supported assets based on demand and market relevance. However, it intentionally avoids meme coins or high-risk altcoins to maintain a more secure and beginner-friendly platform.
No Token Storage – You Hold the Keys
Coinmama is a non-custodial broker, meaning they never hold your crypto for you. After purchase, your coins are delivered directly to your personal wallet, giving you full ownership and control — unlike custodial exchanges where your assets can be frozen or hacked.
Fees and Limits on Coinmama
Before buying or selling cryptocurrency on Coinmama, it’s essential to understand the fees involved and the limits based on your account verification level. While Coinmama isn’t the cheapest exchange on the market, its fees reflect the convenience, speed, and security it offers. There are three main types of fees users should be aware of:
Coinmama Fees Explained
1. Market Rate Spread (included in price)
Coinmama adds a 2%–3% spread above the market rate to cover price fluctuations and service costs.
- Example: If Bitcoin is trading at $30,000, Coinmama might quote around $30,600.
2. Commission Fee
- Coinmama charges a standard 3.90% fee on all crypto purchases.
- When selling Bitcoin, a 0.1%–0.9% fee applies depending on your loyalty level.
3. Payment Processing Fee
This depends on the payment method you choose:
| Payment Method | Fee Details |
|---|---|
| Credit/Debit Card | +5.00% (charged by the payment processor) |
| SEPA Bank Transfer | Free |
| SWIFT Bank Transfer | Low flat fee (free for orders over $1,000) |
| Apple Pay | Included in card processing fees |
Tip: To save on fees, choose SEPA or SWIFT bank transfers if available in your region.
Coinmama Purchase and Sale Limits
Coinmama offers some of the highest spending limits among instant-buy platforms. Your limits depend on the verification level of your account.
| Verification Level | Daily Buy Limit | Monthly Buy Limit | Daily Sell Limit |
|---|---|---|---|
| Level 1 | $15,000 | $15,000 | $5,000 |
| Level 2 | $50,000 | $50,000 | $10,000 |
| Level 3 | $1,000,000+ | Custom | $50,000+ |
No Hidden Fees
Coinmama is transparent with all fees. You see exactly what you pay and how much crypto you’ll receive before confirming any transaction. There are no subscription fees, storage fees, or surprise charges.
Pro Tip for Lowering Fees
Coinmama offers a Loyalty Program that rewards frequent users with reduced fees:
| Loyalty Level | Requirements | Discount on Fees |
|---|---|---|
| Curious | Default | 0% |
| Enthusiast | $5,000+ volume (90 days) | -12.5% |
| Believer | $18,000+ volume (90 days) | -25% |
Payment Methods on Coinmama
Coinmama stands out as one of the most flexible crypto brokers when it comes to payment options. Whether you want to buy Bitcoin with a credit card, debit card, or bank transfer, Coinmama makes the process fast, secure, and accessible to users around the world.
1. Buy Bitcoin with Credit or Debit Card
Coinmama allows you to instantly buy crypto using Visa or Mastercard.
- Accepted Cards: Visa & Mastercard (both credit and debit).
- Speed: Instant delivery after payment confirmation.
- Limits: Up to $7,500 USD per day with full verification.
- Fees: 5% processing fee, which includes credit card fees and handling.
This is one of the fastest ways to buy Bitcoin online — ideal for beginners who want quick access without complicated trading interfaces.
2. Buy Bitcoin with SEPA Bank Transfer (EU/UK only)
If you’re located in the European Union or the United Kingdom, SEPA transfers offer a lower-cost option.
- Speed: Typically 1–2 business days.
- Limits: Up to $12,000 USD per day.
- Fees: No processing fee from Coinmama.
- Bank fees may apply, depending on your bank.
3. Buy Bitcoin with SWIFT Bank Transfer (Worldwide)
For users outside the EU/UK, SWIFT transfers are available worldwide.
- Limits: Up to $30,000 USD per day.
- Fees: No Coinmama fee on orders over $1,000; low flat fee below $1,000.
- Supported Countries: Most regions outside of SEPA zones.
- Processing Time: 2–3 business days, depending on your bank
4. Google Pay and Apple Pay (availability may vary)
In some regions, Coinmama also supports Google Pay and Apple Pay for faster mobile purchases. These options are gradually rolling out based on country and regulatory requirements.
Which Payment Method Should You Choose?
| Payment Method | Speed | Fee | Best For |
|---|---|---|---|
| Credit/Debit Card | Instant | 5% | Fast purchases |
| SEPA Transfer | 1–2 days | 0% (from Coinmama) | Low-cost EU/UK users |
| SWIFT Transfer | 2–3 days | 0% on orders >$1k | Large international purchases |
Security Note: Coinmama does not store your card or bank details. All payments are processed securely with encrypted connections.
Verification and KYC Process on Coinmama
To ensure a safe and compliant crypto buying experience, Coinmama requires identity verification (KYC) before users can purchase cryptocurrencies. This process is quick, secure, and typically completed within a few hours.
Why is Verification Required?
Coinmama complies with global anti-money laundering (AML) and know-your-customer (KYC) regulations, which are designed to:
- Prevent fraud and identity theft
- Ensure user safety
- Comply with international financial laws
- Protect the crypto ecosystem from illegal activity
Verification also helps you increase your daily and monthly buying limits, unlock additional payment options, and improve account security.
Coinmama KYC Levels & Limits
Coinmama offers tiered verification levels, each with increasing buying power:
| Verification Level | Documents Required | Daily Limit | Monthly Limit |
|---|---|---|---|
| Level 1 | Government-issued ID + selfie | $15,000 | $15,000 |
| Level 2 | Secondary ID + utility bill | $50,000 | $50,000 |
| Level 3 | Custom approval (for high-volume users) | $1,000,000+ | By request |
Note: Limits may vary slightly based on the payment method and country of residence.
How to Verify Your Coinmama Account
The verification process takes just a few steps:
1. Register for a Coinmama Account
- Visit coinmama.com and sign up with your email.
- Confirm your email address.
2. Fill Out Your Details
Full name, date of birth, phone number, and address.
3. Upload Verification Documents
Choose one government-issued photo ID:
- Passport
- Driver’s License
- National ID card
- Residence Permit
Take a selfie holding your ID and a paper note with “Coinmama” and today’s date.
4. Wait for Approval
- Most verifications are completed within a few hours.
- You’ll receive an email once your account is approved.
Is Coinmama KYC Safe?
Yes. Coinmama uses bank-level encryption to protect your data. Uploaded documents are handled with strict privacy protocols and are never shared with third parties outside of legal obligations.
Security Tip: Always upload documents through Coinmama’s official website. Never send ID copies via email or untrusted platforms.
Security and Privacy on Coinmama
When it comes to buying and selling cryptocurrencies, security and privacy are non-negotiable—and Coinmama takes both very seriously.
1. No Custodial Wallet – You Control Your Funds
One of the key features that sets Coinmama apart from many exchanges is that it does not hold your crypto funds. Instead of storing your digital assets on the platform, Coinmama sends the purchased cryptocurrency directly to your personal wallet after the transaction is completed.
2. Advanced Data Protection
Coinmama complies with the General Data Protection Regulation (GDPR), ensuring that all user data is stored, handled, and processed securely. Your personal information, such as documents used for KYC verification, is encrypted and protected using bank-level security protocols.
3. Payment Information Never Stored
Another important privacy feature is that Coinmama never stores your credit or debit card information on its servers. All payment processing is handled through PCI-DSS compliant payment gateways, minimizing the risk of data breaches.
This also means that if Coinmama were ever compromised, your sensitive banking information would not be exposed—an extra layer of protection compared to platforms that store payment data internally.
4. Mandatory KYC for Fraud Prevention
Although Know Your Customer (KYC) procedures may seem inconvenient, they are part of Coinmama’s broader security strategy. By verifying each user’s identity, the platform helps prevent fraud, identity theft, and money laundering. This creates a safer environment for all users and helps maintain Coinmama’s strong regulatory reputation.
5. Proven Track Record
Since its founding, Coinmama has never been the victim of a major security breach—a rare track record in the crypto industry. While no platform is 100% immune to threats, Coinmama’s proactive approach to security has helped it build long-term trust with over 3 million users in 190+ countries.
Customer Support Experience on Coinmama
A seamless customer support experience is essential when dealing with financial transactions, especially in the crypto space, where confusion or technical issues can lead to costly mistakes. Fortunately, customer support provides responsive and knowledgeable service, helping users resolve issues quickly and efficiently.
1. Live Chat and Email Support
Live chat support during business hours allows users to get real-time help with account issues, verification questions, or transaction concerns. For non-urgent queries or support outside of working hours, users can reach out via email. The support team typically responds within 24 hours, and many users report receiving clear and helpful answers.
Tip: You can access live chat directly from the Coinmama help center or dashboard when logged in.
2. Extensive Help Center
For users who prefer self-service, Coinmama features a well-organized and comprehensive Help Center.
3. Multilingual Support
Although Coinmama’s primary support language is English, the platform is designed to accommodate users from over 190 countries, and many of their help resources are available in multiple languages. This global focus makes Coinmama more accessible than many region-specific exchanges.
4. Human-Focused Service
Unlike some platforms that rely heavily on bots or automated replies, Coinmama emphasizes a human approach to support. Their representatives are known for being friendly, well-trained, and genuinely invested in resolving user problems, not just closing tickets.
5. User Feedback
Most users praise Coinmama’s support for being professional, fast, and easy to work with. While no support system is flawless, Coinmama consistently ranks well in reviews for its willingness to help, especially when it comes to solving issues with account verification or delayed transactions.
Pros and Cons of Using Coinmama
Coinmama is a well-known and long-standing crypto broker platform, but like any service, it comes with both advantages and limitations.
Pros
1. Fast and Simple Purchases
Coinmama allows users to buy Bitcoin and other cryptocurrencies quickly with a credit or debit card.
2. Wide Global Availability
The platform supports users in over 190 countries, making it one of the most widely accessible crypto purchase options in the world.
3. High Spending Limits
With verified accounts, users can access high daily and monthly purchase limits—up to $30,000 per day via bank transfer.
4. Strong Security Standards
Coinmama does not store customer funds or payment information, reducing the risk of hacks or misuse. All sensitive data is handled by trusted payment processors.
5. Transparent Pricing
Prices include fees upfront, so users know exactly what they’re paying before completing a transaction. This transparency builds trust, especially for first-time buyers.
6. Dedicated Customer Support
Users report responsive and helpful support, with quick assistance via email and live chat during business hours.
7. Affiliate Program Available
Coinmama offers a rewarding affiliate program that pays out in Bitcoin, allowing users to earn passive income by referring others.
Cons
1. No Crypto Wallet or Exchange Features
Coinmama is a broker, not a crypto exchange. This means users must already have a personal crypto wallet before buying, as Coinmama does not hold coins on their behalf.
2. Higher Fees Compared to Exchanges
Fees are slightly higher than on traditional crypto exchanges. Credit/debit card purchases in particular come with processing fees up to 5%, which may be off-putting for regular buyers.
3. Limited Coin Selection
While Coinmama supports major cryptocurrencies like Bitcoin, Ethereum, and Litecoin, it lacks the wide variety of altcoins available on larger exchanges.
4. No Trading or Swapping Functionality
Unlike platforms such as Binance or Kraken, Coinmama doesn’t offer crypto-to-crypto trading or real-time market orders. It’s strictly a buy/sell platform for fiat-to-crypto transactions.
5. Verification Required for All Purchases
KYC (Know Your Customer) verification is mandatory, even for small purchases.
1. No Crypto Wallet or Exchange Features
Coinmama is a broker, not a crypto exchange. This means users must already have a personal crypto wallet before buying, as Coinmama does not hold coins on their behalf.
2. Higher Fees Compared to Exchanges
Fees are slightly higher than on traditional crypto exchanges. Credit/debit card purchases in particular come with processing fees up to 5%, which may be off-putting for regular buyers.
3. Limited Coin Selection
While Coinmama supports major cryptocurrencies like Bitcoin, Ethereum, and Litecoin, it lacks the wide variety of altcoins available on larger exchanges.
4. No Trading or Swapping Functionality
Unlike platforms such as Binance or Kraken, Coinmama doesn’t offer crypto-to-crypto trading or real-time market orders. It’s strictly a buy/sell platform for fiat-to-crypto transactions.
5. Verification Required for All Purchases
KYC (Know Your Customer) verification is mandatory, even for small purchases.
Coinmama – Frequently Asked Questions (FAQ)
1. Is Coinmama safe to use?
Yes, Coinmama is considered a safe and reliable platform. It is registered with FINCEN in the U.S. as a Money Service Business (MSB) and has never suffered a major security breach. They don’t store users’ crypto or payment information, which minimizes the risk of theft.
2. Can I buy Bitcoin with a credit card on Coinmama?
Yes, Coinmama supports credit and debit card purchases for Bitcoin and other cryptocurrencies. Visa and Mastercard are accepted globally, making it one of the easiest ways to buy crypto instantly.
3. Do I need to verify my identity to use Coinmama?
Yes, Coinmama requires users to complete a KYC (Know Your Customer) verification process before placing an order. You’ll need to submit a valid government-issued ID and a selfie to get started.
4. What countries does Coinmama support?
Coinmama is available in most countries worldwide, with a few exceptions due to regulatory restrictions. You can check their help center for the full list of supported and restricted countries.
5. How long does it take to receive crypto after purchase?
Usually, purchases are processed within minutes. After successful payment and wallet address confirmation, most users receive their crypto in under 10 minutes.
6. What are Coinmama’s fees?
Coinmama charges a service fee of up to 3.9% and a 5% processing fee on credit/debit card transactions. However, bank transfers via SEPA or SWIFT have lower or even zero processing fees, especially on larger orders.
7. Can I sell Bitcoin on Coinmama?
Yes. Coinmama allows users to sell Bitcoin and receive payment via bank transfer (SEPA). This option is currently available for customers in the Eurozone.
8. Does Coinmama store my crypto or wallet address?
No. Coinmama is a non-custodial platform, meaning they never store your crypto. You must provide your own wallet address to receive your coins.
9. Is there a Coinmama mobile app?
As of now, Coinmama does not offer an official mobile app. However, their website is fully optimized for mobile use, so you can buy or sell crypto from your phone’s browser.
10. What should I do if I have a problem with my order?
Coinmama offers responsive customer support through email and its online help center. If your issue is urgent, submitting a support ticket directly from your account is the fastest way to get help.
Conclusion
Coinmama is a straightforward platform that does exactly what it promises: lets you buy crypto quickly and securely. The signup process is simple, verification is clear, and buying Bitcoin with a card or bank transfer takes just a few minutes.
It’s not the cheapest exchange out there, and you won’t find advanced trading tools, but if your goal is to purchase crypto and move it to your wallet, Coinmama makes that easy. For many users, that kind of simplicity and control is exactly what matters.